We were new to the Indianapolis area and had very definite ideas about what we wanted in a new home. Phil took the time to get to know us and what our special needs were before showing us any properties. He steered us away from some that, at first, we thought we would like by pointing out things about the house or about us that made the match incompatible. By doing so, he saved us a lot of time and needless running around. He took the time to really know us and found the perfect new home for us. He was at every meeting. His knowledge as a longtime realtor and as a contractor was invaluable. Our new home will be finished early next year, and Phil will be watching it as closely as we do. Highly recommend!
Phil is nice and responsive only at the beginning of the process. However once your offer gets accepted, it is hard to get hold of him. So he is not available or focused on the transaction when you need him the most (i.e., during negotiation, inspection, repairs, and closing). In a nutshell, we were very happy with him at the beginning but half way through the process, we were very frustrated and felt that we are left alone. Very bad experience overall but we had to get through buying this house because we didn't have time to look for another agent and start over.