Ratings & Reviews

 

  
 

01/10/2015 - KyleKestly
Bought a Single Family home in 2014 in Brea, CA.

Phoebe is amazing!! She went out of her way to find houses that met all my expectations and requirements and didn't waste my time showing me homes that had features I wasnt interested in. Her professional rapport and attitude ensured that I got the house I wanted even though we were competing with all cash offers. I wouldn't buy or sell a house with anyone else!

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01/09/2015 - liu harris
Sold a home in 2014.

Working with Phoebe on the sale was the easiest process ever, especially with being a first time home-seller. It was an investment property that I live nowhere close to, and having to travel all the time for work I wanted to find someone that would take care of the house and be out there diligently even if I couldn't make it out - and that's exactly what Phoebe did. However, to me, the best thing about Phoebe is her patience and having to put up with all the questions I had as a first time home seller. She would walk me through every process and explain in detail why she was doing what she was doing. She also helped me save a lot of closing costs, such as inspection reports or cleaning/repair costs that the buyer requested. I know this because I personally called other services just to compare the prices and all the quotes phoebe provided were lower. When it came to buyer's offer, Phoebe had a great sense of knowing whether we can afford to wait for a better offer or take the offer at hand. She was never pushy in trying to close out a sale, and was always thinking what's best for our situation. In the end, we were able to make a sale in less than 4 months after listing at the full listing price! Amazing experience - I would definitely ask her to be my real estate agent again in the near future.

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11/25/2014 - atf9415
Sold a home in 2014.

Hard working and very accessible, Phoebe Chiang has been an exceptional real estate professional that made the sale of my home smooth and as painless as possible. I've had the pleasure of working with Phoebe for over a month now, and I can say with confidence that she'll go out her way to ensure items get done timely and that everyone from the lenders to escrow/title offices stay on the same page. I truly appreciated that she was always prompt with getting back to me no matter what time of day and constantly fed me updated details on what the next process was from staging all the way through closing. In addition to her strong work ethic and personable demeanor, Phoebe has access to a wealth of resources via First Team Real Estate. From proper signage that met my HOA requirements to additional personnel to help hold open houses, First Team resources and connections made choosing Phoebe that much better. Other bonuses included photographer, staging items, professional and elegant fliers, and conference rooms. Phoebe's passion for real estate is immediately present and she'll use all her means to satisfy your needs and remain competitive. People always say "all homes sell eventually," but Phoebe's meticulous nature and access to resources makes the process faster, smoother, and most importantly, less stressful.

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10/16/2014 - Tim Ma
Bought a home in 2014.

Hi Zillow community members!

I would like to take this opportunity to thank Theresa Wen and Phoebe Chiang for helping me through the entire process of purchasing a home and that it has been truly a great pleasure working with them.

I was ecstatic when Theresa first showed me the home and can not thank her enough for making the whole transaction go smoothly. Her knowledge, dedication, and transparency are many great qualities that set her above and apart from other agents. Without her, I can honestly say that I would still be house hunting in this competitive market. =( Theresa's experience and confidence in that I would be able to successfully close on my first home purchase was most important to me. As a buyer, I felt she has fully represented my interests reasonably and acted with utmost care. She has kept me updated throughout the entire process and made it easy by accommodating to my busy schedule. Theresa deserves full recognition as one of the most competent agent I've met and I am very grateful as a client and I would definitely use her services again.

Although I have not had the chance to meet Phoebe Chiang in person, I would still like to write this review to thank her for her excellent communication, professionalism, understanding and negotiation skills. She has been very patient and pleasant to work with as a bridge between the seller and buyer. Throughout the process, Phoebe quickly responded to any questions I had and was able to resolve the small issue that came about on the appraisal. Her talent and ability to bring both parties to an agreement is the key element in moving forward that makes it a win-win situation for everyone and I've put a tremendous value in that. She is incredibly positive and easy to work with and I would highly recommend her to anyone seeking to sell or buy a home.

Thanks!

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09/23/2014 - steve ljiang
Bought a home in 2014.

She is GREAT! It was my first time to buy a house and I didn't know any agent. I just checked out on Zillow to get to know some agents. Phoebe's past experience and bilingual skill attracted me. Also the reviews on Zillow looks pretty good so I picked her. She is very easy going and very professional. She was always on my side and tried hard to fight for me. She never pushed me for any house but provided me with reasonable suggestions and insights. The whole buying process became much easier because of her help and efforts. I think her skills and personalities will help you a lot on your house buying or selling if you ask her to be your agent.

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08/04/2014 - andyz1985
Bought a Single Family home in 2014 for approximately $625K in Pomona, CA.
Primary point of contact: Theresa

it was a great experience, they worked fast and we were able to close the deal with in a short period. they are professional, efficient and resourceful. in general, we were satisfied with their service.

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07/31/2014 - lin zhang
Bought a home in 2014.

Strongly recommended!! i just purchased my first home last month. very helpful and knowledgeable agent with professional team. take care all details of the buyer. thank you very much Phoebe / Theresa.

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05/06/2014 - user7764954
Sold a home in 2014.

Phoebe is a agent with impressive knowledge and responsibility. I bought a small investment property in Irvine recently. She was very honest and diligent throughout the whole process. It was very enjoyable experience with her. I can not thank Phoebe for all the work she did in short amount of time. I definitely recommend her as an excellent realtor to all my friends and will work with her for the future investment property.

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05/06/2014 - dr18318
Bought a Single Family home in 2014 for approximately $775K in Tustin, CA.

I'm really glad that we found Phoebe to be our buyer's agent. She helped us find the right home for us. She was available to show us homes that we were interested in, had a very good sense of comps to help us determine the right price to offer, and had honest advice for us on each home that we saw. She knew the Irvine/Tustin area where we were looking well, and could offer insights into each neighborhood we looked at. She also helped us negotiate good terms for the home that we bought, made sure that our interests were protected, and worked with the sellers and escrow to make the entire process easy and painless. She is truly a great agent and I would highly recommend her to anyone looking for an honest, responsive, reliable, and effective agent.

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03/20/2014 - user5271013
Bought a Condo home in 2014 in Lower Peters Canyon, Irvine, CA.

Phoebe was very helpful and accomodating.she is also a professional agent. she was willing to keep us updated throughout the whole experience. We bugged her quite a bit with our constant calls, and she was very patient through all of it! she helped me to buy a nice house in irvine.

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