I was looking to do a re-fi on a rental property we own. After a horrendous experience with Citimortgage that strung out over 3 months, I decided to dump citi and try Quicken…. what a smart move. Quicken was very professional,courteous,and treated me like I was the most important client they had,even though this was only a $63,000 transaction. I was kept well informed via e-mail,or phone calls as to where I stood on the re-fi. This was a major problem I had with Citi. From my first call to Quicken,to the day it finalized, one month to the day!. I have spread the word of my experience with Quicken to neighbors , friends,and co-workers.I would strongly suggest to anyone that Quicken should be the first to call… very happy customer in St.Pete.