I have been with Pam and Berry for 12 of their 18 years. I have to say they need a management change. I can never contact the owner, it seems like they have left a young lady there to answer the phones and take the heat rounds from there sub-standard management. I have caught myself yelling at the young lady when I should have been yelling at Hope, but Hope is never to be found... I feel sorry for the young lady as she is doing what she can, but the management and training of their staff is not happening in my opinion.
Hope, I want you to read this and do your job. I need you to manage and not "fire and forget". You need to check behind your workers and above all, make your employees drive by your houses and look at what's going on as well as report back. Make them bring you pictures back with a correction plan.... This ship is sailing without a captain. When in charge, be in charge!… MoreLess