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Rachel Rosen's Advice

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  • 1739 Contributions
  • 34 Best Answers
  • 748 Helpful

Rachel Rosen wrote:

My "Zestimate" dropped down to almost half in one month.

Answer
Hi Andrea, Today, certain homes may have been affected by a routine update that caused their Zestimates to drop. This process was not meant to be applied to many of these homes, and will be corrected by end of day.
November 25 2013
(2)

Estimate issue, $200 drop. system problem? All house around are same....

Answer
Today, certain homes may have been affected by a routine update that caused their Zestimates to drop. This process was not meant to be applied to many of these homes, and will be corrected by end of day.
November 25 2013
(0)

Why is my house listing say not for sale??

Answer
Please post the address and we'll look into it. Questions:Did you post it? -If so, normally it appears right away.Do you have a realtor? Your realtor would either have their listings automatically sent to Zillow, or they would post it manually. You can ask your realtor which method they use.
November 18 2013
(1)

ADVICE replies not workting

Answer
Thank you for posting! We'll look into this.
November 18 2013
(0)

what is a foreclosure estimate

Answer
This page may help...Zillow Foreclosure FAQ's
November 15 2013
(0)

I need your help fast! Somebody used my phone number to create listing here!

Answer
Hello, I just sent you an email.Here is our fraud FAQ: http://www.zillow.com/help/scams-and-fraud/Please note: An agent or landlord should  never ask for personal information or a phone verification code prior to seeing a property. If you are selling or buying goods on the internet, any requests for bank account numbers, Social Security numbers, or being asked to provide them with a code sent to your cell phone via text or call are all signs of a potential scam.
November 08 2013
(1)

Zillow - ARE YOU THERE?

Answer
Hi Wayne,With the new format, we discovered we need to fix the last posted time/date. Currently, we are only showing the original post date instead of the latest post date. We're working on this and it should be fixed next week. Here's an example: Under mortgage, sorting as last updated, http://www.zillow.com/advice/US/mortgage/question-discussion-guide/You'll see Latest reply by Mike Archer and below that: Posted by AndreaSmolin   In Mortgage    May 22 2012The last posted date/time will show up by end of next week.If you are referring to something else, please send specific examples of threads/posts we can look at, Thanks!
November 07 2013
(0)

Dunes Tavern & Conspiracy Center

Response
Hi all,The time of last response is being fixed. However, it won't be fixed til next week. For all the feedback, keep it coming- it DOES get sent up to the product designers. Thanks.
November 05 2013
(1)

I wrote a review for Toni Hanson. Why wasn't it posted?? She has helped me buy and sell 5 homes.

Answer
Hi Peter,We have automated methods which auto-reject reviews if they fall into suspicious parameters.  To the system, the review looks like it was written from First American Title. There's no way for the system to know if they this was legit, or someone posting a fake listing. The IP Address goes here: http://goo.gl/maps/BC2Cd
October 25 2013
(0)

How do you turn your pictures of your home your selling off of private,so the public can view them?

Answer
How to add or remove photos: http://www.zillow.com/help/how-to-add-or-remove-photos/
September 30 2013
(0)