Rachel Rosen's Advice
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Rachel Rosen wrote:
When will I get the information I asked and paid for?
Answer
Hello, I'll be sending you an email shortly. Please let us know the url you were sent to for credit card information. This was not a Zillow site. Please call your bank right away and dispute the charge.
I have had several of my contacts post reviews for me, and they are not showing up on my profile.Why
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Hi Laurie, You now have 7 reviews published. The reviews were submitted over the weekend over this morning. Our moderators work Monday-Friday.Once a review is submitted it takes up to 24 hrs to get published during the work week. When a review is submitted over the weekend, it can take a bit longer. Thanks for your patience.
when I sign in and enter my address the site brings up my home. But when I click on More button I do
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You need to claim ownership to edit home facts. Here is a link: Claim and correcting home facts
What if your zestimate is the wrong piece of property?
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Zestimate information linkMoving home icon location on map how toMore info here: Help Center
Why is the zestimate on my home $200,000 less than the other (exact model/sq/view) homes in my commu
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http://www.zillow.com/help/what-is-a-zestimate/My Zestimate is too low - or too high. What gives?As mentioned previously, the Zestimate is a starting point in figuring out the true value of a house The amount of data we have for the house affects the Zestimate accuracy. If your home facts are incorrect or missing, you can update your facts, which may affect your Zestimate value.Price history and tax history: Check to see if your price history (the sale price and date you bought your home) and your tax history are correct on Zillow. Depending on the area in which you live, this can be a big factor in your Zestimate. If data is missing or incorrect, please let us know. Click "Edit" on your home details page, then "Report Problem With Home."Updates and remodeling explained: Most upgrade information is not in the public records and is not easily quantifiable. We do not know about home updates and remodels unless they have been reported to the local tax assessor, so those items are not used in Zestimate calculations. While we do utilize user-submitted data that is measurable, (e.g., additional bedroom count, bath count and square footage) there is no way for us to systematically gather and verify the type of remodel or build information where the value is based upon how the final product appeals to the buyer. Because of this, the algorithm can't use that information.
I requested information on a home in Lumberton at 5370 Westchase Loop. Where is it?
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Yes, please dispute the charges immediately. Please note the company name on your bank statement. Do you remember the URL where you input your credit card number? This pay by in your browser history.If you can send me a screen shot of the ad you clicked on , that would be very helpful. My email address is rachelr at zillow dot com
Your upper right ads, once loading, are causing the map feature to stop working.
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Could you send me a screen shot along with the browser/version you are using? Please send to rachelr at zillow .com
Is there a paper that tells how to edit those features not covered by the "How to Edit ..." video
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