Robert was wonderful throughout our entire experience. As first-time homeowners, we were feeling a bit hesitant and naive to some of the details of the loan and home-buying process. Robert was very thorough, honest, and kind. Robert helped us through each step of the process and explained details expertly. He was honest when we asked him pointed questions, yet didn't provide his opinion unless we specifically asked for it. He was prompt and was able to keep up with my switches in email addresses and phone numbers depending if I was contacting him from work or home. Robert was very personalable--so much so we are planning on inviting him to our housewarming once everything is unpacked! I not only would recommend him to a friend, but have already done so to a some folks who are getting ready to consider buying a home.