Broker - Real estate agent (25 years experience)
22 Recent Sales (last 12 months)
Buyer's Agent, Listing Agent, Relocation, Consulting
09/25/2013 - user60716011
Showed home in 2009 in Newark Heights, Maplewood, NJ 07040.
Response from Robert.Northfield on 10/23/2013
This review was just left in Sept. 2013 for experience in 2009 over 4 years later . It is not uncommon (but unfortunate) that someone leaves negative comments. The good will of clients is the only way that I have been able to build a real estate business. I am very sorry to see any client walk away with anything less than complete satisfaction and I sincerely apologize to a clearly disappointed family. We aim to provide the highest level of service to everyone, regardless of their budget. We respond to every lead, every prospective client, with our best efforts. As the business has grown, I cannot do it all by myself and have built a team that I trust and respect. I know, because we discussed this at the time, that our agent spent many hours researching homes and then taking the family out several times for showings. He made every effort to help them find a home that made them happy.