- Will never recommend
03/17/2013 - user09585362
Showed home in 2013 in Katy, TX 77493.
We started working with Robyn's assistant in October of 2012. Most of our correspondence was with her assistance because apparently she handles a pretty high volume, perhaps if we were purchasing a more expensive home she might have worked with us directly. After a few minor hiccups, being left out of the loop and not knowing where we were on our deal, her assistant actually did a pretty good job of keeping us informed of any changes. After waiting around for 4 months without hearing a word, my wife and I decided to walk away from the deal. We contacted the title company about removing our offer and asked how we can go about getting our earnest money back. We were informed that we need a form from our realtor, signed by all parties to have the earnest money returned to us. When I contacted Robyn's assistant, on 4 separate occasions, we were told that the form still hasn't been signed by the seller. The property is currently under contract by another buyer, yet we've been hung out to dry and wait for any release. It's already been 6 weeks since our initial request, and we have no clue how much longer it's gonna be. Words of advice.... if you do sign a contract, be sure to have a separate realtor that can make sure you're not taken advantage of.
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Response from Robyn on 04/02/2013
I apologize for not making you more comfortable through this short sale process. Short sales do take an extended time as we try to work through the issues. Although we did warn you that short sales can take between 4 months and a year (and we were only 4 months in when you requested a termination), we totally understand the eagerness move on to an easier transaction. My assistant does handle the short sales, as they are paperwork and time intensive. And while you say that my assistant did a good job keeping you in the loop, you state in the next sentence that you waited for 4 months without a word. Probably a good reflection of how confusing these transactions can feel! The release, however, was signed by the seller right away and the title company returned your EM immediately, as they may not hold it and open title on a new transaction at the same time. And even though it wasn't this home, we are so happy you found a home you love!

 

- Will never recommend
08/05/2012 - user404171
We connected, but it did not work out. Looking in McHattie, Rosenberg, TX 77471
I attempted to contact said realtor. I was emailed and told I would be contacted to set up some showings. After four days I was then called by her "assistant". I was told I would be contacted by her to confirm certain showings...never heard from either her or her assistant after that. Clearly they were not interested in helping. Can't recommend someone that doesn't show initiative.
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Response from Robyn on 09/20/2012
I'm so sorry that we weren't responsive to your needs and dropped the ball. I did speak to my assistant and in review of her notes, it does reflect that she followed up with you on two occasions, but also that she did not think we would be able to help you with what you were looking for. I apologize if that was not communicated to you clearly and effectively and we have taken steps to ensure that this does not happen again. And of course, if you read all of the other testimonials, you can see that our clients enjoy the highest level of services. We wish you all the best of luck with your home search.

 

- Highly likely to recommend
06/23/2014 - zuser20140623072452122
Bought a Single Family home in 2014 in Katy, TX.
Robyn Jones and her entire team are phenomenal and have been a pleasure to deal with. From the very first meeting with her, my husband and I have felt at ease and connected with her. Making a connection with a real estate agent when purchasing a home was important to us, as we wanted to ensure we are putting trust in someone for helping us achieve a very important goal. Robyn and her team have been professional, courteous, and know exactly how to work well with clients. We were always serviced well, whether we had a question or needed to receive communication and updates. We highly recommend Robyn Jones Homes. Thank you for such outstanding service!
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- Highly likely to recommend
06/04/2014 - user268618
Bought a home in 2014.
When my fiance and I decided to purchase a home we chose to interview 3 realtor in our area. There was no doubt in my mind after interviewing Robyn that I wanted her to be our realtor. Robyn was very friendly and outgoing and we connected right away. After our meeting together I told her that I would contact her in a couple of days after we made our decision. In the mean time Robyn already had sent me "my gateway" with all the house specifications that we wanted in a home. We were so impressed. When we called her to tell her that we wanted to use her as a realator she was so excited and said "im ready when you are to find your dream home." The next day I sent her an email with 8 homes that I wanted to go look at. She made herself available every time we saw a new home come on the market that we wanted to see and worked around my fiance work schedule so that we both could meet her at the houses. Her staff was always very friendly too. Whenever I would call someone would always pick of the phone and let me know what the best time to get ahold of Robyn was. I would highly recommend Robyn to any of my friends or family looking to buy or sell their home.
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- Highly likely to recommend
12/19/2013 - XimenaFreyre Caldwell
Sold a Single Family home in 2013 in Houston, TX.
Could not have asked for a better Realtor! She meet and exceeded all our expectations. She explained every step of the process and made her team available to us for any questions. We really feel that every recommendation she made was in our best interest.
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- Highly likely to recommend
10/28/2013 - rosalindacjohnston
Sold a Single Family home in 2013 in Richmond, TX.
This was our first experience selling a home. Her knowledge of the area and the market were essential. Her input and advice always had our best interests at heart. Robyn Jones and her team were available for us and worked hard at trouble shooting.
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- Highly likely to recommend
08/06/2013 - user7961984
Bought a Single Family home in 2012 in Katy, TX.
After I contacted Renae we then started looking for my home. She was very responsive and there never was any pressure. If I ever need another realtor for sure I will be calling Renae.

Val.
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- Highly likely to recommend
07/31/2013 - user8852354
Sold a Single Family home in 2013 in Katy, TX.
Robyn and her staff are very friendly, helpful and knowledgeable. Robyn suggested ways we might make our home more appealing to potential buyers and her suggestions were invaluable to the sale of our home. We had numerous offers and we sold in a very timely manner.
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- Highly likely to recommend
07/20/2013 - amargyris
Bought a Single Family home in 2013 in Neartown - Montrose, Houston, TX.
Robyn and her team are as good as it gets. We have bought and sold several homes, but the recent purchase of our Houston home with Robyn was our best experience with any realtor hands down. Robyn knows the Houston market very well and works with you to find exactly what you are looking for in a new home. She does not try to sell you on places that are not your style or not in your preferred area or price range. Overall, Robyn wants to make sure that you are truly comfortable with your decision and that you love your new home.

Robyn represents both buyers and sellers, so she knows how to play the game and she is definitely the realtor you want on your side during any negotiation. Robyn and her team are very responsive and make sure to timely answer every question/concern you might have, no matter what time or day of the week. If Robyn does not pick up the phone, your call is immediately redirected to one of her very helpful assistants. A lawyer/realtor, Robyn demonstrates the professionalism and that you want during this often stressful experience of buying or selling a home.

I do not usually write reviews or give recommendations, but I will definitely recommend Robyn to anyone wanting to buy or sell a home in the Houston area. My wife and I now consider Robyn a friend, which says a lot about how great an experience we had with Robyn as our realtor.
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- Highly likely to recommend
07/02/2013 - user3487436
Bought a Single Family home in 2013 in Missouri City, TX.
It was amazing to work with Robyn Jones and her team! Their professionalism and overall customer service was superb! Their immediate response to any questions or concerns, and business knowledge made my buying experience so easy. I have already recommended them to family and friends based on the great job they provided to me.
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Professional Information
Address:
Robyn Jones
6711 South Fry Road
Katy, TX  77494
Phone:
(713) 396-3943
Cell:
(713) 489-8537
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Member since:
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