Robyn Jones ReviewsRobyn JonesBroker | Owner | JD | MBA (16 years experience)
9 Recent Sales (last 12 months)
Buyer's Agent, Listing Agent, Short-Sale, Property Management
03/17/2013 - user09585362
Showed home in 2013 in Katy, TX 77493.
Response from Robyn on 04/02/2013
I apologize for not making you more comfortable through this short sale process. Short sales do take an extended time as we try to work through the issues. Although we did warn you that short sales can take between 4 months and a year (and we were only 4 months in when you requested a termination), we totally understand the eagerness move on to an easier transaction. My assistant does handle the short sales, as they are paperwork and time intensive. And while you say that my assistant did a good job keeping you in the loop, you state in the next sentence that you waited for 4 months without a word. Probably a good reflection of how confusing these transactions can feel! The release, however, was signed by the seller right away and the title company returned your EM immediately, as they may not hold it and open title on a new transaction at the same time. And even though it wasn't this home, we are so happy you found a home you love!
08/05/2012 - user404171
We connected, but it did not work out. Looking in McHattie, Rosenberg, TX 77471
Response from Robyn on 09/20/2012
I'm so sorry that we weren't responsive to your needs and dropped the ball. I did speak to my assistant and in review of her notes, it does reflect that she followed up with you on two occasions, but also that she did not think we would be able to help you with what you were looking for. I apologize if that was not communicated to you clearly and effectively and we have taken steps to ensure that this does not happen again. And of course, if you read all of the other testimonials, you can see that our clients enjoy the highest level of services. We wish you all the best of luck with your home search.