Always very quick to respond with and question I asked anytime of the day. Professional and knowledgeable! The best there is. Never felt pressured for anything and accurate on all documents. I would refer Roy again.
Roy was attentive, helpful and patient throughout the entire process. He quickly responded to our many questions with guidance and understanding which provided a positive experience for us. His assistants, Maritza and Roberta, were just as responsive and helpful. They are truly a wonderful team!!
Roy and his team made my purchase of my new home one of the best experiences. He was always available to answer questions and was always one step ahead of the process to alleviate any issues that may have come up.
I recommend to anyone purchasing a house to use Roy and his team.
Roy and his team were nothing short of fantastic. They were fast courteous, smart and great to work with! They helped finance our new home and was a great experience. I recommend him and his team highly.
Roy is amazing and I can't say enough good things about his service. He walked me through the entire process and went over all different scenarios with me to make sure I am making the right decision and in the end saved me a ton of money. If you are looking to get a new loan or refi your current loan then Roy is the man to talk to and in my opinion the top lender in Ventura County.
Just purchased my first home with my brother. Roy was very helpful throughout the whole entire process. Very knowledgeable with the current rates and loan products. Any questions I had were answered in a matter of minutes. You literally feel like you are the only person he is working with. I would highly recommend if you are to ready to buy a house and are looking for a lender to go with. Officially a happy home owner.
Done several deals with Roy. I've NEVER dealt with any other mortgage specialist that was so on top of things.
Roy also made the process simple, knew exactly when to pull the trigger to get the lowest rate and found other ways to save a few bucks.
Response from Roy on 10/24/2013
Ron & Kathy,
Thanks for being such responsive clients, whatever I needed to process your loan you always provided in a quick, cooperative manner! Its always a pleasure doing business with you guys!
Roy Torrence was recommended to us by a friend. Roy had helped them refinance their home and we were also looking for an agent to help us do the same. We contacted Roy and found him to be very friendly, knowledgeable and professional. He kept us up to date regarding our loan process online and by phone, always letting us know that we could contact him at any time.
We appreciate his help in keeping the process easy and would highly recommend him to anyone.
Response from Roy on 10/17/2013
Michele & Gabriel,
Thanks for the oportunity in assisting you with your refinance. Its always nice when I get a new client from a previous clients referral. You guys were a pleasure to work with!
Closed refinance loan. Sherman Oaks, Sherman Oaks, CA
Roy & his assistant got the job done efficiently & thoroughly! As the re-fi process is pretty grueling & you feel like you're signing over your 1st born as they have to check every fine detail of your financial life which makes you feel vulnerable. However, Roy made this process easy as it can be! He attended to every detail, was very patient with us answering all our questions & he kept his word & we actually got the interest rates we were promised. Roy goes the extra mile & is happy to do it!
He's personable and very knowledgeable & I'd highly recommend him!
Response from Roy on 10/10/2013
Linda & Eric,
Thanks for allowing me the opportunity to refinance both your home and your rental condo! Your timing was perfect in regards to interest rates.. Most likley there will be no need to ever refinance those properties again...