Russ Hatfield Jr.'s Advice

Hi all,It appears that Zestimates are displaying normally again on search maps and HDPs for all homes, or very close to it.Just to be clear: this was not an issue with the Zestimate directly. It was a problem with getting the routinely updated values displayed on(uploaded to) the site. We did NOT change the Zestimation algorithm. We never lost Zestimate data. We just needed to get the updated data onto the site.We do normally update Zestimates a few times a week and given that they weren't displaying for close to a week we understand that the cumulative change between what we last showed and what we show now could seem more sizable than usual. Please keep in mind that you're seeing the results of multiple Zestimate updates(because we were down for a while) at once.I'd invite you to review our information on Zestimates at our Help Center, including our regularly updated and published Zestimate accuracy rates, how Zestimates do not directly account for things like re-designs, interior finishes, and landscaping, and how you can publish an Owner's Estimate.Zillow HelpCenterhttp://www.zillow.com/help/Having said that, no process is perfect and we do see anomalies from time to time. Rare, frankly, but it happens. If you still think your Zestimate concerns are not adequately addressed by the information above, feel free to contact me through my profile or through our webform(please choose "Zestimate" as the Type of Issue) and we'll handle according to our standard Zestimate investigation process.Zillow Customer Care Webformhttp://www.zillow.com/myzillow/EmailCustomerService.htmThank you!Russ

Hi all,Yes, unfortunately, we're still working to resolve this on our end so still have regions(eg portions of California) where the Zestimates aren't displaying. Once we get this piece resolved we'll then update Zestimates across the site.Appreciate your continued patience. We're working hard to get this all back up as quickly and safely as possible.Russ

Hi all,We'll follow-up with you directly about your Zestimates to determine whether what you're seeing is part of this issue or related to something else. Either way, we'll be in touch to help.Thank you for your patience!Russ

Zestimate data is available on HDPs for homes in most areas of the country now. There are still a few regions(Cleveland, OH, for example) we're working to populate.Thanks!Russ

Yes, you're right Pasa: I should have said that we only noticed earlier today. I've updated my post to note the distinction -- an important one.Very poor job on our part of recognizing and responding to this sooner based on the threads and other indications.Thanks!Russ

Hi all,Beginning earlier today(Sunday) we noticed Zestimates had been "missing" or not updated for portions of the country for a few days. For example, they may appear for a given home on a Search Results map but not on that home's Home Details Page directly(you'll see a "N/A" for Zestimate). All Zestimate data is intact and present in our systems. Any issues relate only to their presentation(display) on our site. Zestimates will be back shortly! : ) Our engineers are working to resolve this as quickly and smartly as possible and we'll keep this thread updated as we have more to share with you.We're sorry for any trouble and appreciate your patience as we get this resolved.RussZillow Customer Care

Hi user5744815,So that we can have a closer look at this, may I know more about where you're trying to post these pictures: on zillow.com website(for example, uploading a photo to your home's page on our site)? or perhaps on our Digs mobile app?Thanks a bunch!RussZillow Customer Care

Hi there,You're right that we don't have a specific category for "ponds", but you can still find photos tagged as such by using our "Browse" feature. Here's a link to this set of photos: "Ponds" in DigsWe've had a number of requests to add additional categories and I'll make sure this gets added to this list.Thanks for using Digs!RussZillow Customer Care

Hi all,You may have noticed that we just rolled-out a new top navigation(menu) for the site -- the "blue bar".As usual, we did extensive testing and analysis of user feedback before making the change, but would love to hear any feedback you have -- whether you love it, don't, sorta do, or have ideas for improvements.Thanks for using Zillow!RussZillow Customer Care

So very happy for you! and thanks so much for coming back to update us!RussZillow