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Rusty Russell Reviews

Rusty Russell
Broker Owner (31 years experience)
25 Recent Sales (last 12 months)

Specialties:

Buyer's Agent, Listing Agent, Relocation, Property Management

 
- Highly likely to recommend
12/08/2011 - nmgehmann
Bought a Single Family home in 2010 for approximately $175K in Fayetteville, NC.
Well let me start off by saying that coming into contact with Mr. Russell was honestly a blessing. My husband and I are a younger military couple and when we started to contemplate buying a house we were very uncertain as to how the whole process worked. I came to the knowledge of Mr. Russell by a referral of a well known business man in the area, the things he had told me about him had proved themselves to be true, he simply said he was one of the best as well as honest (which is what we wanted more than anything). My husband was very impressed with how our home buying experience went (nothing ever impresses him). If you want someone that will dedicate their time, their knowledge, and there excellent experience to you I highly recommend Rusty. He returned our phone calls, he represented us better than I could have ever hoped for, and he has definitely taken the fear of home buying right out from under us and exceeded all expectations.
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Response from Rusty on 12/13/2011
Thanks Nicole. You, Jared and Jason are the best!

 

- Highly likely to recommend
12/06/2011 - samijo1970
Sold a home in 2010.
We have purchased and sold 2 homes through Rusty in the recent past. I can't say enough about his expertise, local knowledge and work ethic. He is a trusted agent whom we recommend to everyone we know. If you are looking to purchase or sell in the greater Fayetteville/Fort Bragg area he is the real estate agent that you want on working for you!
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Response from Rusty on 12/08/2011
Sam, Thank you so much for your kind words in your review. I've always enjoyed working with you and Michael. You're the best!

 

- Will never recommend
03/17/2013 - user7058055
Helped me rent a home.
My husband and I were moved to Ft. Bragg in 2012. We searched for a rental in an area that was close for both of us to commute to work. We found a rental home that Rusty was an agent for. Upon inquiring about the property, Rusty replied that he was not available for showing, but that his wife would meet us at the property for a walk through.

His wife (very nice lady) met us at the home and showed us around. She did not know many details about the property since she, herself, wasn't the agent. In a hurry to find somewhere to live, my husband and I decided to sign the lease for the property.

When the time came to sign the lease, Rusty, again, was not available. His assistant at ReMax went over the lease with us for signing. She, also, did not know all of the details and could not answer all of the questions we had, as he may have been able to do.

During the summer, we found out that our A/C was not working, which is considered "Emergency Maintenance." We contacted ReMax right away and was told that Rusty would handle sending someone out to fix it. We went TEN days without air conditioning in 90+ degree weather. When I contacted him directly, he said "Yeah, well I'm dealing with about eight other people in front of you... we're doing the best we can." After a company finally came out to look at our A/C, they told us they had to get approval before they could fix it. Another FIVE days pass, the A/C people contact us again and say that the owner of the home could not afford to fix the A/C, but only do a temporary fix with recharging and chemicals. The A/C was never completely fixed.

Some months later, Rusty contacted my husband. This was the first time Rusty had EVER spoken to us, other than telling us that we were "on his list" to help. He told us that the owner of the home wanted to move back in as soon as possible. We gladly started searching for new places. We found a much nicer home in a better neighborhood (with a different company). Once we told Rusty we were ready to move, he instructed us that we would have to set up a move-out inspection on a date and time that was convenient for him. We set it up for a weekday at lunch time, since both my husband and I work.

Rusty was 30 minutes late for the inspection. Although the house was MUCH cleaner than when we moved in, he commented on several things that were not "up to par." He did not have our move-in inspection sheets with him to check against the issues, only a blank notepad.

It ended up with us moving out, the owner moving back in, and my husband and I getting a letter in the mail this week stating that we "OWE" ReMax money, even after taking our entire deposit.

In closing, we had to deal with Rusty's attitude and non-attentiveness, as well as cater to the owner's unwillingness to fix things, and moving out before our lease ended. And now, we owe them more money. Maybe Rusty is trying to juggle so many things at one time that he cannot show enough RESPECT and care for his rental tenants.

Either way, my husband and I will NEVER deal with ReMax again, especially Rusty.
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Response from Rusty

 

- Likely to recommend
12/17/2011 - BTBayl
Sold a home in 2011.
I would recommend Rusty and his staff at RE/MAX to anyone looking for a house or selling. They were a great help, honest and experienced and explained every aspect of the process. Great Team . . . Thanks
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Response from Rusty on 12/19/2011
Thank you Brad and Susan. I appreciate your business very much. Rusty

 

- Highly likely to recommend
12/12/2011 - JKLEEBormi
Bought a home in 2011.
Rusty Russell is an extremely professional and considerate realtor. He was an absolute pleasure to search for our first home with. My family and I were moving to the area from out of the state and had a condensed schedule to find a great home to meet our needs. Rusty was very understanding of my family's unique situation and at no point did I ever feel he pressured or attempted to sway our decision to buy a specific home. Also, Rusty was eager to accommodate my family's schedule. We were searching for our home with two toddlers and my pregnant wife, and he completely catered to us to ensure we were well taken care of and kept the stress of home hunting fun and enjoyable.
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Response from Rusty on 12/13/2011
Thank you Josh. I appreciate everything you wrote. I really enjoyed helping you and Kristen and your boys have my heart. Can't wait to get to know your little girl.

 

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Professional Information
Address:
RE/MAX Choice
3709 Raeford Road
Fayetteville, NC  28304
Office:
(910) 483-7500Click to view
 
Mobile:
(910) 977-7400Click to view
 
Fax:
(910) 483-7900Click to view
 
Click to view
Websites:
Website
 
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Advice posts:
1
Screen name:
Rusty Russell REMAX
Member since:
11/12/2011