Sharon comes with a strong background and great recommendations, but unfortunately, I can't say that I saw why she was rated so highly. We enlisted Sharon to sell our house and relied on her as the expert to get it sold. We found her to be unresponsive and there were times when we did not hear from her for well over 30 days. We had to battle with her to actually hold a brokers open house (which is standard in the industry) and when she finally did it was several weeks after the house had already been listed and we lost out on the initial listing momentum. She provided limited guidance to us when our house "sat" on the market with no offers. She did not stage the house. She did not do a virtual tour of our house. Her level of involvement in selling our house appeared to me to be quite limited and she relied only on the MLS system. Perhaps the most frustrating part of dealing with Sharon was the sloppy nature of her team. One example that illustrates this was when her team posted our home in the MLS. The team posted our home and photos against another listing that was considerably less expensive than our home. Her team never caught this mistake. I caught the mistake in the MLS system and forced the team to get it corrected. Sharon provided lots of excuses for the error and placed blame on her new assistant. Perhaps this should have been my first glimpse into the future of dealing with Sharon. Ultimately, ended our business arrangement with Sharon and went with another agent who was amazing and worked hard to sell our home. Sharon clearly knows the market, but getting her attention to do her job is a challenge.