My fiance and I were two newbies in the Bay Area and the real estate market trying to buy our little Casa. We randomly bumped into Carla's profile online and were impressed by her work.
The thing I like about Carla is that she knows her business well, she is very informative, takes full interest in her clients no matter what budget and specifications they have and she goes above and beyond to make sure her clients end up buying the house that they love rather than settle for a house that they like.
She knows the market really well, she communicates well with seller's agent as well as agents of other properties that were sold in the neighborhood in the past so that we can make a meaningful offer.
She is very easy to work with, maintains most of her work online - which means you do not have to deal with loads of documents and clumsy paperwork. She makes it easier by using docusign and dropbox (which is btw her favorite :))
She responds patiently to all our questions even in the middle of the night. She communicated well with our mortgage broker as well.
She was by our side all throughout the process and even after that. She is not one of those who will forget you after their work is done. Even after getting the keys, Carla kept checking back to make sure we had no problems moving in and settling down. She definitely goes above and beyond to satisfy her clients.
On a lighter note, she does give good restaurant recommendations as well. :)