Imagine me as Your Personal Real Estate Consultant for Life
. When someone wants legal advice they go to their Attorney, when they want tax advice they go to their Certified Public Accountant, when they want advice on real estate they come to me, Your Personal Real Estate Consultant for Life. I don't want to help people buy or sell real estate one time; I want to develop a life-long, trusting relationship with people who, like me, hold those relationships in the highest regard. My purpose is that you are so outrageously happy with the help I provide you. My hope is that you will gladly introduce me to your friends, family members, and good neighbors; not by obligation to me, but because you truly believe they will benefit from my service.
I have completed Quality Service Certification training related specifically to quality service and customer satisfaction. To maintain this certification, I am required to meet or exceed a set Customer Satisfaction Rating. I have been awarded the highest level of service achievement in the real estate industry, Quality Service Certified Platinum for the fourth consecutive year.
Following our "Celebration" (closing), you will have the opportunity to fill out a survey on my service that becomes part of my record posted on a public website for all to see. The entire survey process is administered by an independent research company and is not conducted by my brokerage. I am among the elite 1-2% of real estate professionals who are willing to have their customer satisfaction record publicly available.
I will present you with a signed, written Guarantee outlining the service steps I will be performing as your trusted real estate advisor. Together we will review these steps so you will know what services I provide, and you will know what to expect throughout the transaction.
What I do for you is invest my time consulting, negotiating, and organizing the details of your transaction. I want you to have a superb experience that causes you to want to introduce me to the people you care about most. A goal of my business is referral, which means I must bring the type of value that makes you feel comfortable introducing me to the people you know that need my help. After all, a referral is sending someone you care about to someone you trust.