John worked my wife and I on a refinance and was great to work worth. He was always available and John answered our questions (we had a lot) promptly and with the intent to teach/coach us through the process (not just sell us a product). I felt that John truly cared about getting us the best possible deal and making sure we were satisfied with the transaction. This was best illustrated when John actually went to the escrow office with us to sign the documents to ensure we didn't have any last minute questions or concerns. I would confidently recommend John to my friends or family.