Withing a minute of putting in my interest on zillow, Doug called me directly to talk to me. The whole process was great, we were new home owners and they help us out and answered questions along the way, even when we sometimes didnt get what was going on, they were patient and walked us through the whole steps. They also worked with our agent with back and forth communication, keeping them in the loop. Also, every time we needed a new Pre approval letter they would have it done within a hour, even on the weekends. If your a new buyer, i would highly suggest going with them!