Ratings & Reviews

 

  
 

03/27/2014 - Eliza Briggs
Bought a Condo home in 2014 for approximately $100K in Des Moines, IA.

The Torres Team was AWESOME to work with! Shane Torres, and his office manager Jenna, were prompt at responding to emails and phone calls and provided excellent feedback/advice when requested. Being that this was my first home purchase, I was a little anxious beginning the process but with the help and guidance of the Torres Team I immediately felt comfortable and in good hands.

I would strongly recommend using Shane Torres and will use him when I am ready to sell/buy again.

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Response from Shane on 03/29/2014

Thank you so much for the great review, I am glad ever thing worked out and we got you what you wanted and needed please let us know if you ever need anything.

 

  

03/04/2014 - user7824805
Bought a Single Family home in 2014 for approximately $175K in Johnston, IA.

Shane was a great help to my wife and I to find our new home. Last year, we were living in Minnesota and decided to move to Des Moines. At that time, we start looking at homes and the surrounding communities. In the beginning, we wanted to see a home, and Shane happened to be the listing agent. Even though we did not buy that first house, we wanted to remain working with Shane. Over the course of a year, we looked at many more homes with Shane. He was highly responsive with our questions, and worked with us to find homes of our interest. The best part, he was bluntly honest with us regarding homes we were seeing online or walking through. We greatly appreciated that because we didn't want our time wasted, or want to waste his time. In the end, we were successful in finding a perfect home for our family to settle in to. We couldn't have done it without him!

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Response from Shane on 03/05/2014

Thank you for the great review. It was great getting to know you over the last year. Thank you for your trust and business.

 

  

02/17/2014 - bfcourage
Sold a Condo home in 2013 in Ankeny, IA.

Shane and his team were AWESOME! They were quick to respond, quick to get things done, and quick to file any papers. Having to go through a short sale is a big mess, and Shane and Jenna were fantastic and sorting it out, figuring out what needed to be done and making sure everything is done on time (which is CRITICAL!) And doing this over and over again, since the bank needs the same form filled out what seems like hundreds of times. Always ready to help, they were more then we could have ever hoped for. They helped elevate SO much of the stress that came from this process. I seriously can't say enough how wonderful they were and how much they worked for us. You don't feel like just another client on the list, you feel like THE client they are working for. Buying or selling, these guys know what they are doing, especially for a short sale, there is no one better!

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Response from Shane on 02/18/2014

Thank you so much for the awesome review means alot I am glad everything worked out. Thank you for your trust please let us know if you ever need anything.

 

  

02/17/2014 - schwarte70
Sold a Single Family home in 2013 in Ankeny, IA.

Shane and his staff excel at what they do. My house wasn't going to be easy to sell. When I was ready to give up Shane said: " Were in it until the end.". Shane and his staff came thru and made it happen. I highly recommend them !

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Response from Shane on 02/18/2014

I am glad it all worked out for you. Please let us know if you ever need anything. Thank you for the trust.

 

  

02/15/2014 - kahne91976
Sold a home in 2013.

Shane was great to work with on selling house our when we had to move out of state in short notice of inlaws being ill !!! Shane did great job on quick responses when i text or emailed him on questions i had about signing papers. Very recommend Shane on buying or selling a house for anyone !!!

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Response from Shane on 02/18/2014

Thank you for the trust. I am glad we were able to help. Please let me know if you ever need anything.

 

  

02/03/2014 - BradVancil
Sold a home in 2013.

Absolutely wonderful! Very bad situation was made very stress free with his knowledge and expertise. He ended a 2 year battle with the bank. I didn't stress during the process nor did I ever think I was NOT going to come out on top! Top notch service!

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Response from Shane on 02/04/2014

Thank you for the great review. Means alot. Look forward to working with you in the future.

 

  

02/03/2014 - tanyalowery
Sold a Condo home in 2013 in East Village, Des Moines, IA.

Shane is a very knowledgeable realistate agent. Once he knows and understand what your needs are - He knows exactly what to do with your property to get the outcome you are trying to achieve. He is prompt in response and offers more than one solution for you. I was very glad to be introduced to him after working with 2 other agents during the sale of my property. I've already recommended him to a family member who is attempting to sale their home. Tanya Lowery

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Response from Shane on 02/04/2014

Thank you for taking the time to submit this review. Happy to help glad it all worked out.

 

  

01/03/2014 - andrewcathcart
Bought a Single Family home in 2013 for approximately $250K in Polk City, IA.

Shane helped my wife and I purchase a short sale property. From the start when we were looking at homes (short sale properties and traditional sales) he was not pushy whatsoever. When we decided to go with the short sale property, he was very knowledgeable about the process and quickly got back to us when we had questions or concerns throughout the entire process. He made us feel like we were his only client but we know that was not true. Honestly, he is the only realtor in Central Iowa that we would use when buying a short sale property. His experience and knowledge on short sales is unmatchable. Without him, we don’t think we would have got the deal done. When you work with Shane, not only do you work with him but he also has a team that is there for you to ensure that everything runs as smooth as possible. Very few realtors have an actual team of people working for you and helping you to succeed. By the way that he conducts himself, you can tell that he truly cares about his clients and not just about making a sale. Thanks Shane for all of your hard work and smart work. It has been a pleasure and we will continue to recommend you to our family and friends.

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Response from Shane on 01/03/2014

Thank you for the great review. Much appreciated it was by far one of the most complex situations we have dealt wit but it all worked out and in the end made new friends. Welcome to Polk City. I will be in touch soon so we can get those drinks.

 

  

12/16/2013 - darrin frey
Sold a Single Family home in 2013 for approximately $275K in Polk City, IA.

Shane was consistent throughout the entire process of selling our home. He was always available and very responsive as a realtor and a friend. Shane is a man of faith and we were very glad that we chose him as our realtor.

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Response from Shane on 12/17/2013

Thank you for the review I was glad to help and happy everything worked out.

 

  

11/29/2013 - user9320755
We connected, but it did not work out. Looking in Indianola Hills, Des Moines, IA 50315

I attempted to contact Shane Torres about a property on Emma Ave in Des Moines. Mr. Torres did not respond in any timely frame, though I followed up two or three times. Eventually I finally made contact him several weeks later and he was negative about the property and any path towards a purchase. A prompt and fulsome response would have saved us a good deal of energy. Though he had many listings I was interested in all over town, I chose to avoid working with the "Torres Team" for their lack of basic communication skills.

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Response from Shane on 12/05/2013

Thank you for the review. To be honest, I can not connect this review with any particular situation. Obviously something was off were we were not getting messages we are known for our quick response. I understand why sometimes people don’t want to use a real name when leaving a review so if this reviewer would like to contact me, they can contact me so that we can resolve their concern. Thank you!”