We started our home buying process well over two years ago. The whole home buying idea began because we were paying high rent (like most people in the Silicon Valley), and wanted to do something about it before someone raised our rent again. With our limited budget, we did some research and found the FHA program. So, we went ahead and talked to a mortgage consultant at our bank and he referred us to a realtor after giving us our pre-approval. After briefly speaking to the man over the phone, the realtor refused to serve us as a client as our budget was too low. Devastated, we looked online for help. I found Shannon and Dan through Yelp and read great reviews about them so we decided to give them a try. After reaching out to them, Shannon and Dan quickly set up a meeting with us where they sat us down to talk about what we were looking for. Never once did they belittle us to tell us our budget was too low. Instead, they kept asking us what we wanted and spent time to really know us as people (more like friends), instead of just their clients. They gave us information as to what typical homes in our interests sold for and what our budget entailed us to. However, they were always open to showing us different homes so we could better understand what the market offered. They also explained different types of loans that were available in the market, and advised us that we may be able to find a loan that better fitted our budget without having to pay the FHA mortgage insurances. After months of looking, we were still fixated on newer homes. While we would occasionally find a home that we loved, Shannon and Dan never pushed for a sale. Instead, they always reminded us what the house may be missing that was on our "must have" list. They always advised us to think over our decisions rather than making an abrupt one. This is one thing that really separated them from other realtors. I've had family and friends purchase homes before and I've seen realtors hiding information as they just want to make the sale. Shannon and Dan never did that. They always saw things from their client's point of view, and made sure they were making a educated and well thought out decision. So, in the end, Shannon and Dan took us to look at newer developments. We ended up signing a contract for a new home in December 2013. The home was not build yet, but Shannon and Dan educated us throughout the whole way. They opened our eyes out to what contingencies meant, and our rights as buyers. Dan was with us the whole way. Even though he had already made the sale, he spent hours with us when we were at the design center for the new home design, and even went through both our walkthroughs with us. Whenever we had a question, Shannon and Dan would always answer within a 24-hour time frame. While we fell in love with the home, our original loan began running into problems. We were almost stuck with a loan product that made us pay higher than what we had intended. However, since we were in contract, we couldn't leave the home with our deposit money since we still qualified for a loan (which means we couldn't back out based on our loan contingency.) The problem was that we had a loan we didn't want. Shannon and Dan reached out to their team of loan specialists and told them our situation. One loan specialist, Nannarie, went out of her way to help us find our perfect loan. Even though it was a lot of hard work, she did it for us. We've been living in our home for a year now, and we are so happy. It really helps to know that there are people out there that genuinely want to help you find your perfect home, and is not just in it to make money off of you. We highly recommend Shannon and Dan to all of our friends. They really are the best realtors I've ever met! If we ever decide to move out of our starter home, we will definitely be going back to Shannon and Dan to help us sell and buy, as we can trust that they will always be honest and helpful!