The words "professional, responsive, and knowledgeable" accurately describe Shawn. And if I can add one more, it would be resourceful. Shawn is a doer, not a talker. But if he does not know something, you will not get any bluffs. You will get a very responsive statement that says "I will get back to you quickly with an answer." And he does. He even helped us with a purchase out of state! We could count on Shawn to provide quick and accurate information, as well as his professional judgement about the purchase of a home. We relied on his data and advice and we are very glad we did!