Russ is the man. I thought buying a home was going to be a nightmare, with Russ is was truly a fantastic experience. From the moment I clicked his listing on Zillow, he was prompt, called me within 5 minutes, he asked me a few questions to get an idea of where I was in my process and to get an idea of what I was looking for. I was just exploring the idea of buying a house, but 1 month later I was moving into my dream house. First off, Russ is just a great guy. We clicked really well, he listened to what I was looking for, got to know me personally, and drove me around to 12 places our first meeting in his Tesla Model S (I work there so that was icing on the cake!). He helped me self discover what I really wanted, then helped me go after it. He was always available by phone, text and email, even late at night. I put in 2 offers initially and he helped guide me every step of the way, not pressuring me, getting me out of the bidding war that the other Realtor was trying to play. 3rd time was the charm. I saw a listing go up on a Thursday at 11am on Redfin. I texted it to Russ, he immediately asked if I'd like him to pick him up to check it out at lunch. I couldn't get away from but I told him I wanted it. So, he tells me he's going to drive over there right now, take a video of the place and send it to me, and If I like it we can take it from there. I was pleasantly surprised, I loved it. So we put an offer together and submitted the next morning. We got a counter and I accepted that evening. Soon after a competing bid came in $30K above mine but the way Russ positioned my offer, it was more attractive to the seller. I went to see the place in person myself Saturday morning before they even held the open house, and I pushed the docusign button while in the house. SOLD! Time to celebrate - He took me out to my favorite karaoke bar when I got the keys and I made a new friend! I even had an issue with my dishwasher the first week I was there and he made a call, had his guy come out and fix it free of charge! He helped me through the whole escrow and loan process which is a terrible system. With Russ's expertise he was able to answer every little question I had. He is incredibly smart and knowledgeable. He used to work in finance in SF for years, but his personality is much better used in the field of real estate. I would seriously recommend Russ to my friends and family when they are looking at buying a house. You'll never customer service this good anywhere. Russ is seriously a rare find in the sea of notoriously terrible Realtors.