From my Yelp review
What a long overdue review!
Let me start off by saying that the Steve-Eli-Cameraman team is a well oiled machine! Steve is the face and the primary consultant in the home buying experience. Eli is the behind-the-desk, get all the paperwork done/2nd in command. And Cameraman is, well, cameraman - can't have the team without him; and for us, he was the tipping point in making this whole team amazing. So why -1 star if they were amazing? I only give out a 5 star if the performance/establishment was nothing but flawless on 2 or more accounts. With that being said, even though there were slight hiccups with our experience, I would recommend this team to any and everyone I know who's looking for a home in this area. In fact, when I'm ready to sell this property I'll be calling Steve!
A little bit of background. This is my first home buying experience. I wasn't familiar with the North County area market/area at all. My husband, at the time, was stationed in Texas. When we were looking for a house I lived about 90 minutes away.
Let's start with the hiccups to get them out of the way. I initially contacted Steve to request his services in my home buying experience. After the initial phone call, Eli emailed me. I consider this a hiccup because no where in the conversation did Eli's name come up. At the time, I did not know this was a 3 person team. It would have been more smooth and helpful to know from the start that this is a 3 person team who work together. Eli did explain that he often works with Steve and I didn't have a problem with that- it just caught me off guard is all. Being that this was my first time buying a home and I didn't know what to expect, having curve balls, however small, felt like a major change to me.
The second bump in the road came when Steve went M.I.A. on me. One day, all of our conversations were being held with Eli. Maybe under better circumstances this wouldn't have been as big of a deal, but at the time we were down on our luck and almost ready to give up on buying a house because the "right" one just wouldn't come along. Don't get me wrong, Eli is a great guy, but I were under the impression that Steve was our Realtor and that the majority of our communications were going to be through him. Only after I had sent Steve an email stating my concerns did I find out he had left town for personal matters. I feel that Steve and Eli dropped the ball on this one. A lot of stress could have been avoided if only one of them would have informed us that Steve had to be out of town for a while. Did I feel about the email that I sent after finding out, yes, but I also felt as if my husband and I were being passed on to someone else. A simple explanation could have mitigated some tension. I'd like to reiterate that this was still just a minor hiccup. Both Steve and Eli apologized for their mistake. After Steve came back he gave us his full undivided attention - even went out to the property that we went into escrow with while he was gone so that he knew what we were getting in to.
Now for all the good! Steve is a wonderful Realtor; personable, gentle, funny, and very easy to talk to. Steve makes the house buying experience a pleasant and non-stressful one. If you have any questions he is more than happy to answer as many as you can ask. The best part of Steve is that he truly wants to get you into a home you love; not a home you settle with - even if it means he looses his commission. For example, before Steve there was another Realtor I was working with but disconnected with. He showed my a property in Fallbrook that I fell in love with, but he wasn't making any effort into obtaining for us. I explained the situation to Steve and Eli had drafted an offer up that evening. Steve explained to us that if this is the property we want, he'll try and get it for us even if he can't make the commission off of it. Why? Because he knows that if we ever need to sell or if one of our friends needs a Realtor, he's confident that we'll recommend him to them - and he's 100% correct. Our dream property didn't come to fruition, but this anecdote gives a great insight into what kind of person Steve is and what kind of business he does. It's not about the money to him, it's about finding you a home.
Videos are why Steve's team is the best. Especially if you live far away, you'll want this team. Why? Because they'll go and video the properties you want ahead of time. This is how it works. They send you a list of properties, you pick ones you might be interested in, they video said properties, you watch/share the videos that they upload onto DropBox for you, you pick the properties you want to see, then spend one day looking at properties of value.
Since I'm running out of space, I'll finish it concisely. I'm a super picky person, but Steve came through and found me a home that I love. Steve's been a Realtor since '05, grew up in North County,