This is agent truly cares and goes the extra steps to help. I am new to the area and met about 10-20 different agents before deciding to work with Susan. and I learned so much just from talking to her. She is on top of all the issues, shared very helpful insights and negotiated very well on my behalf. She helped me win in a bidding war situation (although mine was not the highest offer). We ended up cancelling that contract and went with another house, but she was consistent and patient throughout the process and always had my best interests as the top priority.