Susan is an independent Realtor which we loved. She was never pushy with us and gave us sound advice. She knows the Twin Cities area really thoroughly and has a lot of practical experience and has mastered the gentle art of negotiation. She always kept our best interests at the forefront and made us feel comfortable and secure during this daunting process. I really appreciated how she helped us negotiate offers and was available to us for showings on our schedules. Susan is incredibly organized and responsive - we never had to wait or worry. We could not have had a better professional to work with and would never work with anyone other than Susan. We absolutely loved working with her!