Susan is amazing! We knew she would be our realtor when we realized she has all the important connections; she was able to get us into see all the homes we wanted immediately while other realtors would tell us that it would take them a few days. What's more, she is very knowledgeable; Susan was able to calm us down when an emotional seller agent threatened to put our house back on the market two weeks into escrow; she let us know that what he was doing was illegal and informed us of all of our legal options. Finally, she is very prompt with responding to emails and phone calls. We felt very taken care of as first time buyers.