Jay was recommended to us by our agent. He is with Team J and J through FBC Mortgage. We were immediately contacted and his team walked us through the process and we received all the loan paperwork online. We were able to do most of the work online and we were able to call at any time with questions. When more information was needed, they let us know quickly and we were able to get it back to them immediately. We felt confident that his team would secure a loan for us and we felt that much better when we were pre-approved before we started looking at properties. Once we picked a property, Team J and J continued to work with us until the process was complete. They have followed up even after the purchase of our home and we felt very valued as clients. I would highly recommend Jay and his team.