We were first time home buyers. Jim really took the time to not only listen to our needs and answer our questions, but he also walked us through the process, giving us knowledge and perspective. Throughout the whole process we never felt rushed, and we always felt like we were his only clients. He went out of his way to work with our schedules and we always felt like there was an excellent line of communication. Being understandably nervous about working through the home buying process for the first time, Jim kept us grounded and helped us remained calm about everything, assuring us in our options and our decisions. In addition, Jim always offered good advice and kept us laughing along the way when things got frustrating or monotonous. We would highly recommend the Loonie team to anyone needing a realtor!