Tom is a reliable and trustworthy person. We felt he was honest with us and not giving us "a line" to answer our concerns. He addressed everything we asked of him and replied to us promptly. We have felt from the beginning we can trust him and his "confidentiality" on matters. We are still in the process, since our dealings are with a short-sale which has been a process in itself, however, we feel confident he will be trustworthy, thorough, and professional to the end since we currently have no doubts. ".