- Will never recommend
02/23/2014 - tavanocl
Listed, but didn't sell my home in 2013.
Wouldn't recommend because he's too busy and we expected him to handle the situation far more graciously and professionally than he actually did, when things began to deteriorate in the seller-agent relationship.

Story: Listed a house with Tom in the fall - he was enthusiastic on the phone and did a good job pulling comps in the area. He was responsive by phone, email or fax, except over the holidays.

Overall, Tom is busy - he is the broker as well - and he seemed focused on other things (not Phoenixville area). In total, he spent less than an hour in the house before sale. Compared to other agents we've used, didn't feel he was selling this ACTUAL house - just does the generic listing, calling other agents, etc.

Listing was pulled in the fall, per our instructions, and eventually decided we wanted out of the contract. He did terminate early, but not after trying to drop the "you're under contract" bomb on us - which, if someone doesn't want to sell their house with you because they're not happy with the services, guess what - it's not going to sell - why try to win that argument?

Random guess is that Tom maybe used to provide extremely professional top-notch service... and then he's grown to be a top agent in the area and it's easy to let thing slide. He's certainly very capable.
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Response from Tom on 03/31/2014
Hi Christine and Betty, I am sorry to hear you feel this way. It was clear my service was not meeting your expectations, which is why we amicably agreed to terminate the contract and our relationship. To be clear, I am not the Broker of my firm, nor did I ever represent that to you. When you informed me that you were not happy with my recommendations to sell the home after having 18 buyers pass on the home in 30 days, we all agreed to part ways. Again, I apologize for your dissatisfaction and appreciate your feedback, as I am always trying to improve myself. Please call me directly at 610.692.6976 if you would like to talk further.

 

- Highly likely to recommend
01/02/2014 - fksoldano
Sold a Single Family home in 2013 for approximately $600K in West Chester, PA.
Tom is the consumate professional and exhibited these traits from the first introduction of his program and process to the final closing. Tom has an outstanding wealth of knowledge but never overshadowed our thoughts and questions by dismissing any question no matter how trivial it may have sounded. He always communicated immediately on any changes, progress, questions, etc. that might have come up in the transaction. One of Tom's many great attributes was his ability to see the next steps unfolding and was already formulating approaches, responses etc. by the time we would speak. His willingness to assist in every step whether it was the use of an outside professional to remedy a problem or help us (we had already relocated) locate a repair person and then we were assured he or Wendy (his colleague) would stay on top of it to completion. Use Tom and you will have a successful sale of your home.
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Response from Tom on 03/20/2014
Thanks Frank! I am glad you were pleased with the process.

 

- Highly likely to recommend
11/07/2013 - scrain1
Sold a Single Family home in 2013 for approximately $125K in Spring City, PA.
Tom Toole provided great support through a stressful time. He made us aware of the market we were selling in and was very patient with us in the decisions that we had to make. He was a very good negotiator and understood what our needs were. I would definitely recommend him.
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Response from Tom on 03/20/2014
Thanks Sylvia!

 

- Highly likely to recommend
10/17/2013 - wendy friedland
Sold a Condo home in 2013 for approximately $350K in West Chester, PA.
Tom and his sales group handled the sale of my previous home and the purchase of our new home flawlessly. Not only did over 20 people look at the home within the first three days, but we had a written offer by the end of the weekend. Tom's marketing techniques yielded a quick sale and a high price, both of which were important to me. Throughout the process, Tom and his staff were there for us every step of the way on both the buy and the sell side of each deal. Closing all on one day can be very hectic, especially when two transactions are happening. With Tom's guidance and advice, he made it as easy as possible so that we could meet our timeframe and achieve all of our goals.

I have referred Tom to friends and family member and will continue to do so with total confidence in his sales plan, honesty and commitment to getting the job done!
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Response from Tom

 

- Highly likely to recommend
09/24/2013 - ErnieBarb
Sold a Single Family home in 2013 for approximately $475K in West Chester, PA.
We highly recommend Tom as a professional trustworthy Realtor. He truly understands what his clients are looking for.

Knowing we were making one of the biggest decisions in our life (purchasing our third home), we decided to interview three Realtor's before making the decision on who to work with and were very happy we did. Tom clearly stood out from the other two Realtor's we interviewed which helped us make the decision to work with him.

During our searches together, it was very refreshing and helpful to have Tom advise us against certain properties or advise us on risks with properties based on his experience. He's interested in long term satisfaction of his clients and never pressed us to make decisions that we were not fully comfortable with.

Tom was always prepared, focused on details that matter and is extremely responsive. His staff is also excellent!

Highly recommend and will do so to family and friends when possible.
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Response from Tom

 

- Highly likely to recommend
09/14/2013 - user9801389
Sold a Single Family home in 2013 for approximately $175K in Phoenixville, PA.
Tom was wonderfully communicative and professional. Very patient and informative as we went through out home buying process, we are thrilled with our new house!! Couldn't be happier and will be using Tom and his team for our real estate needs in the future, highly recommend him!
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Response from Tom

 

- Highly likely to recommend
09/09/2013 - gregrobey
Sold a Single Family home in 2013 for approximately $650K in Chester Springs, PA.
Tom is an extremely professional agent that provides excellent service to his customers. You will find his staff to also be very responsive and helpful.
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Response from Tom

 

- Will never recommend
09/05/2013 - AlPomenti
We connected, but it did not work out. Looking in Chester Springs, PA
Went to view one of his properties with no agent asking him to show us and likely be an agent for both buyer and seller which we know can be done and saves money. Instead insisted on sending another agent to show and they refused to count it as one agent so they could milk the full commission to their office. I know a number of people who did this recently and the agent we ended up going with said it can be done. So seems to me Tom is greedy and wasn't telling us the truth either.
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Response from Tom on 09/16/2013
Hi Al, I am sorry to hear you feel this way. The agent I sent to meet you is a buyer specialist from my sales group, as I was unavailable that Saturday morning. It is clear there was a miscommunication here, for which I apologize. Please call or email me directly to get this resolved. My direct line is 610.692.6976 and my email is tom@tomtoole.com. I will await your contact and look forward to working out this misunderstanding.

 

- Highly likely to recommend
08/02/2013 - user0464608
Sold a Single Family home in 2013 for approximately $600K in West Chester, PA.
Tom was very knowledgable of today's housing market. He was able to provide us with professional guidance from the beginning, including professional photographed pictures and Internet exposure of our home thru to the settlement table. He was readily available to answer our questions and concerns we had. He demonstrated strong negotiation skills. Overall, our experience with Tom was positive. We would certainly use him again and refer him to our family and friends.
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Response from Tom

 

- Highly likely to recommend
07/13/2013 - user1794361
Sold a Single Family home in 2013 for approximately $450K in West Chester, PA.
I selected Tom Toole III to be our listing agent after reviewing info available online, and on several web-based realty sites. During the face-to-face interview, Tom provided a lot of useful perspectives that made me feel comfortable that he and I could work together and get the house sold. We agreed on the strengths and weaknesses of our property/lot, and generally agreed on the market price (give or take $5K).

In the end, we sold a nice house on a difficult lot in just over 40 days for about 4% below asking (in a tough market). During that time, we had over 7,000+ views online, well over 40 walkthru's, and 3 offers. The house was sold to a well-qualified buyer and the closing went smoothly. Tom (and his team, particularly Wendy) were always available, responsive, and professional.

I had thought about providing some of Tom's tips, but I don't know if he considers them his "secret sauce"... but I can tell you that his approach certainly produced rapid results.

This is not the first house I've sold - and I believe the secret to a good listing agent is having a person who communicates clearly and promptly, who is honest (with you, the seller), who is realistic about the balance between the market and your goals, and someone who is connected to the agents that will bring buyers. Tom Toole III is every bit of that and more.

I highly recommend Tom and his team!!
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Response from Tom

 

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Professional Information
Address:
RE/MAX Main Line
1646 West Chester Pike, Suite 2
West Chester, PA  19382
Phone:
(484) 881-3337
Cell:
(484) 881-3320
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