My overall experience with Tracy wasn't the best. I can't say that it was completely horrible though. But I would not recommend her to any of my family who is looking to buy or sell.
I always felt rushed while we were looking at houses. Seemed like every time she just followed us around and turned lights off as we went, even if I wanted to spend more time in a house. One night we looked at about 4 in the span of an hour, and that was with driving time across town. Granted we were not in love with the houses we did look at, but even still I like to be able to look around without feeling rushed.
I always felt like I had to ask multiple times before I would get an answer to any questions I had. I would send a text, and end up with a one word answer to a multiple point question.
Once we found the house that we eventually bought, I asked for a listing of home inspectors that I could contact. She gave me one guy that I guess she works with pretty regularly. So I went out on my own and found someone. I wasn't to keen on the idea of using someone who was bias. Funny thing was when I told my Guy about Tracy and him, he didn't want to comment on some of the things he knew. By that time I am guessing I made her mad by dropping Howard Hanna's Mortgage company and her inspector, so I never really heard much out of her from that point on. I would ask her questions still but only get one word answers.
Tracy never showed up for closing, denied receiving an email from my loan officer that I was CC'd on and had a copy, and made me pick up my own keys for the house after transfer. I know I was a first time home buyer, and maybe it was a misconception on my part, but I thought this was something that Realtor's did.
Over all I can say I'm glad that I didn't have to pay for her services. And I will more then likely not recommend her to anyone I know.