We rented with Tyson a couple of years ago. At first I thought they were pretty great but as time went on and there were maintenance issues they got tired of me calling because it wasn't taken care of correctly and threatened to have me pay for them to resend the repair people. The owners seemed to have hit a hard time and wanted to move back into their home so Tyson did everything they could to get us out of there. When we finally moved out they charged a fee for some chalk drawing that my kids had done on the back wall. They will nickel and dime your security deposit, make no mistake. They seem to think they own you and your money once you've signed. Fair warning.
As per our lease agreement, all maintenance issues must be placed in writing over the internet, therefore providing an audit trail of exactly when each issue was reported. It is our policy not to accept repair request over the phone. All on-line repair requests are tracked for timely completion and vendor evaluation forms are sent to all tenants to request their feedback on each vendor for each repair call. Once a vendor arrives at their destination, the problem reported must be replicated or the vendor cannot conduct a repair. Each vendor charges the property owner a service charge for each service call even if no work was completed or repair needed. In the tenant’s lease they agree to leave the home in the same condition it was upon move in and if that is not the case, Tyson Properties has to contract with cleaning or yard vendors to make repairs.