This was our first time listing a home and Van and his wife came highly recommended through a friend at our church.
Initially Van was incredibly professional and helpful; however, once the house was listed his attitude and performance changed.
Van is an expert seller and works with multi-million dollar sales and it shows. He is knowledgeable, focused, and highly responsive.
However, throughout the listing period with Van we began to feel like small fish and little more than an annoying transaction. I would not recommend using his services if your home is outside of his normal listing range or target market.
I will list 5 reasons why we decided to fire our first listing agent within the first month:
1) He resisted a request to list our home at a slightly higher price and responded that it would involve too much paperwork/revision. To be fair this was an adjustment request after our initial price agreement but it really set the tone for the rest of our relationship. 2) When I informed Van that the listing description did not meet my expectations he responded with "well since you're such an expert..". I definitely felt the sarcasm. 3) We received a lowball offer from an investor as soon as the house came on the market and when asked for his opinion regarding the next negotiation step, Van recommended that we accept their (quite low) counteroffer. He followed up by emailing an article titled "Home prices headed for a dip". This made us feel that he was looking for a quick sale and easy commission. 4) The home was owner occupied so after an unauthorized visit from a Realtor I made it clear that we needed to list the home as "by appointment only". When I asked Van to explain why people would visit without an appointment his response was "Everyone makes mistakes" (stated twice in two separate emails), rather than answering my specific questions. 5) After our initial offer fell through, Van's wife authorized a realtor and prospective buyer to enter our home without our permission while we were out. We came home to lights left on and the garage door left open and no business card from the agent indicating that they had visited. We immediately jumped to the conclusion that we had been broken into and were very frightened. We have a young family with a small child living with us. We ran to see if any valuables were missing. Their reason for allowing the entry the next day was "well I really was hoping to get this house sold". I asked them to come pick up their sign and to remove our listing as soon as possible. They charged us $25 for early cancellation.