My partner and I hooked up with Vince to buy our first house together. It turned out to be a really complicated transaction because our lender totally dropped the ball, the selling agent was not able to wrangle such a complex transaction and the seller even refused to make agreed upon repairs required for our financing.
Every time one of these things came up, Vince would call or send an email, and all he had to say was "I'm on it," and we knew it would be taken care of.
We got our repairs, and then the loan officer disappeared off the face of the earth and started demanding more documents from us. Vince was on this, too. He got on top of the lender and dragged her to the closing table after she would not return any of our calls and we were afraid we would loose the deal. (I wish we had used the lender Vince recommended).
Without Vince, we would still be trying to close this house. He is the most polite yet fierce champion and crusader for his clients. We can't wait to remodel and sell with him in a couple years. We won't ever use another Realtor. EVER. EVER!!