Mr. Lamm, the loan officer at Watermark, offered an outstanding services to us.
From the first day of contact, he had promptly responded to our calls/emails within minutes. His fast, clear, and courteous responses are the factors for us to apply for our loan with Watermark.
Mr. Lamm was very knowledgeable and very helpful to make our loan move fast and easy by using common senses to solve minor and unnecessary paper issues. Before we worked with Mr. Lamm, my wife -who was a retired real estate broker- had already contacted loan officers at BOA and US Bank. My wife decided to work with Mr. Lamm for our loan because she believed that Mr. Lamm had the personality and qualification that could make the loan fast, pleasant, and easy. My wife was right.
Just few days after the loan funded, we had received follow-up emails and letters from Mr. Lamm and another loan officer. I agreed with my wife that by selecting Mr. Lamm for working with us, we did make a good choice.
We already sent our appreciation and thank-you email to Mr. Lamm for his outstanding services few days ago.