As a couple from out-of-town searching for our first NYC apartment, we were definitely a little apprehensive about the whole process. William was informative, knowledgable, and very patient with us. He sent us a list of places beforehand so that he could get a better idea of what we were looking for based on our feedback; and after looking at only a few places, we felt as though he was on the same page as us and already knew if we were going to like something or not. He wasn't pushy (like some realtors/brokers can be), he was objective, and was very easy to be around and get along with. It truly was a pleasure working with him and we would definitely use him again!