We just completed a refinance with Adam Coleman and are happy to say everything went smoothly. Anytime I had a question and needed to reach someone on the team, I would either be able to get ahold of someone right away, or, if I left a message, always received a prompt call back. No reservations or concerns about recommending Wyndham- they were professional all the way through the process.
Joe Garon was fantastic. Able to "hold our hands" while we went through our second refi with Wyndham. Joe wasn't just the salesman that would hand us off never to be heard from or contacted again, but was extremely responsive to any and all questions even after we closed! He called us a year after our first refi to let us know that rates were lower and our property values had gone up. Bottom line, Joe and Wyndham saved us money a year ago and has done it again. Thank you Joe and Wyndham team. -Rod Tucknott, Santa Barbara, CA
Smooth refinancing experience. Product overview, rate locking, document preparation, closing process, etc. are all transparent and helpful. After the closing, I got popcorn FedEx to me and some cookies, which is very nice.
I refinanced my home loan. Got good rates through costco finance and choose Wyndham based on good rate they quoted. Rates were not only great, overall whole process was streamlined and easy. Kara Whitman was awesome and handled all paperwork and questions with proper response and timeline.
Working with Fernando Escaffi at Wyndham was an extremely pleasant experience. He wasn't pushy, was extremely knowledgeable and timely. If you are scratching your head like I was overwhelmed with options, this is a good bet.
This was the easiest mortgage process ever. Joe Garon, my representative, and the staff at Wyndham were responsive, knowledgeable, and helpful. Everyone involved with my real estate purchase found the Wyndham staff great to deal with.
Wyndham Capital was great to work with. They know what needs to get done. They were honest and professional. I live in Charlotte so I got some face to face attention some wouldn't get. I also met the people who processed the mortgage. Adam and the rest of the crew were great. It took 4-5 weeks to close but we did have 90% of the documents ready for them. Do your homework and predoc work and it will be easier.
I decided to let a couple of lenders "compete" so I typed my information into a web request form and hit submit.
Literally before I could stand up and walk away from my desk my phone rang. It was John Diehl from Wyndham Capital Mortgage. We talked for about an hour, and John answered all my questions. He was both knowledgeable and human, which made for a good experience.
About 5 minutes after we hung up, my phone rang again. I answered, and there was a long pause with typing--the sound of a call center. Then finally somebody responded to my repeated "hellos." She awkwardly introduced herself (it was another lender), asked me some questions, then asked me to hold while she transferred me to a loan rep. He eventually got on the line and was a nice guy, but just not smooth on the phone. And, frankly, having just hung up with Wyndham Capital Mortgage, I was comparing everything this other company’s guy said to what John Diehl had said--and how he said it. Night and day difference.
So, even ignoring the meat of the loan discussion (rates, fees, etc.), from a customer experience standpoint Wyndham Capital Mortgage is way better than the other guys. I can only hope the other company's people I spoke with are new, because I can't imagine they'd last long.
Then let’s talk the meat of the loan (rates, fees, etc.). Wyndham Capital Mortgage beat the socks off of everybody else. Not only that, but John Diehl and his team pushed and schmoozed and guided and called in favors and did everything else they needed to do to get us approved and funded—at an amazingly low rate and cost. Closing happened exactly on time and the title company said that everything went smoothly for them, too. Huge relief.
John Diehl and Wyndham Capital Mortgage got our business because of a fantastic first impression. And we will definitely refer our friends because of a fantastic last impression. So end-to-end they made the experience enjoyable.
I will keep this simple. I got the lowest rate, the best service and the most knowledgeable service with this company. I tried several places before this company and none compared. I would use them again in a second.