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Profile picture for Zack Diener

Zack Diener


Branch Manager / Vice President (10 years experience)

Purchase Loan,
Home Equity,
Mortgage Planning

Ratings & Reviews



01/18/2013 - user28850000
Closed purchase loan. Kaneohe, HI

When a previous loan officer put us through a roller coaster of possibilities and let us down in then end, my husband and I were quite disappointed and didn't think that our dream of home ownership would ever happen....but then someone introduced us to Zack.

We had advised Zack of our previous experience and the reasons why the previous loan officer gave us for not wanting to work with us to get the loan amount we felt we could qualify for. Zack was very understanding and asked to review our information in detail. Without making any promises he advised that there were other options that may be available for us -- it just would require a bit more work.

In all our dealings with Zack he was quite professional, flexible with his time schedule for meetings, knowledgeable in his field, was very straight forward what our options were in any scenario we gave him with possible home purchases, and more importantly he broke everything down in simple to understand terms. He worked quite diligently to turn things around as efficiently as possible and utilized his network in the industry to find answers that he may not have had at hand.

I would highly recommend Zack to anyone who is looking at their home loan options. Zack didnt make any false-hope promises, always kept our outlook realistic, and when he did say he would do something he kept to his word. In the end my husband and I were extremely satisfied with the home loan we committed to.

Buying a home is a big purchase decision. What I did learn from our previous lending debacle was the more information you arm yourself with, the less scary the process is, and the more confident and happy you are with your end result. I truly believe that taking a proactive approach to learning as much as we could and asking questions on anything we didn't understand made for a successful experience in working with Zack.

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Response from Zack