Steven did a great job! He answered the phone when we called to make an appointment, he returned our messages quickly and he arrived on time. He was honest, thorough and efficient. He was extremely knowledgeable in his job responsibilities. He was friendly and accommodating. He turned our report in a timely manner (within an hour of the inspection). Highly recommended!
We were buying our house long distance, sight unseen and were relying on the home inspector to protect our interests. After closing and moving in we discovered, he never went on the roof and the small leak in the corner of the garage was most of the garage. We had to replace the roof within 5 months of owning the home. There were asbestos wrapped, pipes in the basement, and while mentioned, they stated they were general inspectors and recommended a separate inspection, if of concern, such as allergies. They never made it clear that this was of any concern. Not only did this poor inspection cost us thousands of dollars, it cost us even more when attempting to sell the property again. He covered himself well enough that we couldn't sue, but I would never recommend this work.
Response from Aboveboard on 05/28/2015
I am very sorry you were not satisfied with our service. Your report from 2013 said in part; "The roof is old and probably beyond its design-life . There is direct evidence of roof leaks at the garage area and the roof should be evaluated for replacement by a roofing contractor." Further, we reported; " There is extensive moisture damage within the garage and the roof needs to be replaced followed by repairs by a remodeling contractor to the sheathing." Concerning ACM's we clearly stated that we are not specialists and any real or suspected asbestos-containing material [ACM], we would not endorse it and recommend having it evaluated by a specialist. We always strive to serve our clients needs. We always ask our clients to read their report carefully and to have any recommend repairs or further evaluation addressed prior to purchase. Whoever told you that there was only a small leak in the corner of the garage roof misinformed you. It was not us.
As a first time home owner my spouse and I were very scared on who to choose as our home inspector. However, after reading all Steven's great reviews I went ahead and chose him. I couldn't have picked anyone better. He did such a great job. As I mentioned before, this was our first home and he took his time and explained every pipe, fans, furnace etc. Even if I had questions he took his time to answer them. Not only did he inspect the home but he also gave me advise on certain things. I would recommend him 100%. Also, personality to me is very important and he was awesome! Great sense of humor and I can tell he really loves his job and knows what his talking about. Thank you so much Steven it took Tenika and I a long time to get this home but now its OURS!!!!!
Thank you very much!!!
Steve from Aboveboard was punctual, curteous and professional. He seemed very experienced and took the time to explain everything to me during the home inspection. He gave me a very well written report which he emailed me and my Agent the next day. The price was also very reasonable. Would highly recommend this company.
Steve is GREAT!!!!!!!!! He was practically a mentor to me! He coached and showed me how things work and how to maintain them for longevity. He's confident and definitely knows his job. His wife Jane was very helpful and knowledgeable as well! I'll will refer him 1000x so that everyone can experience it! He always answers immediately, he makes time for you and he's the BEST!!!!
Excellent service and a very thorough inspection of the home. I was very impressed with his attitude and the informative nature of how the inspection done. He was very thorough in explaining what was found and what the impact was. He pointed out items of concern and things that should be updated/corrected. Great inspection at a very fair price, would use again and highly recommend.