Wow, Heather is AMAZING. And I'm not just saying that because the buyers agent, Cathy Collings, was so deplorable by contrast. Heather knows everything about this industry and was so helpful. She never once was unavailable to show me a house. I'm not her only client, but it felt like I was. She worked everything out when the buyers agent was ready to give up and just forsake her clients earnest money! Heather knew I wanted the other house we'd offered on, so she did the other agents job for her, and got the lending taken care of for the buyers of my home I was selling. For no extra fee, of course. Heather made sure everything worked out when the buyers agent wouldn't, and also got it all done in time to meet deadlines on the new home I was buying. She played three roles in this deal, and made it all happen. She was always there and is a consummate professional. She even offered to help me move! My husband tried to refuse the gift of the Ipad Mini she offers at closing, because we feel like we owe her so much more than her commission dictates. You would be crazy to pick another agent.