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Profile picture for Adam Booten

Adam Booten

Lender

Assistant Branch Manager

Specialties:
Purchase Loan,
Refinancing,
Mortgage Planning

Ratings & Reviews

Although my loan request didn't go through due to my own poor credit. Adam was very helpful and quick to respond to my questions. He also offered suggestions to improve my credit. I'll be going back to him when my credit's ready. Thanks Adam

  

03/05/2010 - haystack
Gave me a quote on Zillow, but it did not work out. Bellevue, TN 37221

Although my loan request didn't go through due to my own poor credit. Adam was very helpful and quick to respond to my questions. He also offered suggestions to improve my credit. I'll be going back to him when my credit's ready. Thanks Adam

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Response from Adam

 

  

05/29/2009 - brooks_hofstetter
Closed refinance loan. Liberty Hill, Fairview, TN 37062

I rarely take the time to leave feedback or review services, but I felt compelled to do so about my experience with Adam on my recent home refinance. Admittedly, I was nervous talking to a mortgage company not in my area, so I skeptically responded to his quote with a few basic questions. To start, he was respectful of my communication preference of dealing by email and he never pressured me to talk while I was just shopping around for the best rate and fees. We then moved a phone conversation per my request once I felt comfortable with the details around his offer, and he patiently walked me through the whole process of applying. He then set my expectations about what was going to happen in the process, what kind of timelines I could expect for each step, and a quick first pass of a good faith estimate to show me my potential savings. He then followed up with me on a daily basis keeping me abreast of what was happening with my loan and clearly communicated anything further he needed from me. We closed on the exact day he anticipated and he made everything work aroud my busy schedule so I didn't have to take a day off or travel to an office far out of my way. Adam made a traditionally stressful process and event as smooth and easy as possible, and for that I can say that I am a very satisfied customer. Thanks again! BH  More Less 

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