I was referred to Andrew Monticone by an agent other than the one who assisted my condo search. He was articulate and knowledgeable from the beginning and to me seemed to quietly imply that he knew how stressful buying property can be and that he had no intention of making it any more so. He was reassuring, gently persistent, clear in his request for clarifying materials. I won't say he made buying my condo painless, but as far as the mortgage part could be, it was a process that left me feeling more confident that I could manage the move, the purchase, the payments, etc. He seems a genuinely cheerful, optimistic person, which is not everywhere common.