Anita did a great job helping us find a home! We were in a time crunch, and she was very responsive, even late at night. Anita's immediate communication alleviated much stress on my part, and her quick action to set up viewings was hugely helpful to us since we lived out of town and had very limited windows for viewing homes. I only say her "process expertise" was adequate because she was relatively new to the job when she helped us, though of course time and more experience are all that are needed there. And her local knowledge was completely sufficient for us; we were a little bit out of her primary region, so she was wonderful to help us out despite that. We ended up offering asking price, so there really was very minimal negotiating with the selling party. We did this, in part, based on Anita's advice, and I do wish in retrospect that we had scaled back our offer and left a little more room for negotiation. I wish, in a sense, that she had negotiated harder with us in drafting our offer -- but obviously this was totally our call in the end. Anita was a strong agent -- very responsive, always early to meetings, and quick about getting answers to our questions. I very much appreciated her service.