I had Betty both for selling and buying. She was always willing to speak with me whenever it was I wanted to speak with her about status of the sell or if there were some more houses we wanted to look at. She was able to answer all questions I had in detail and can tell you exactly what to look for as possible issues or pitfalls. I even recently had an issue with my escrow (1 year later) and I called her up to figure it out and she was wrote up documentation and helped me get everything together for a smooth fix at the bank. And she did this with no fee. Its just part of how she operates.