I had tried another agent before coming to Bob and was so disapointed with the service and follow through that I was very skeptical to start working with a new agent. I was very frank upfront with my situation and could tell throughout our partnership that he listened well. He was very responsive in every way. He understood the process we would be undergoing and helped when I really needed him most - at the end when the house sold. YEAH! I am very pleased with his skills and knowledge and would recommend him to anyone looking to sell their home. I would imagine he offers the same expertise to anyone looking to purchase a home as well.