Ratings & Reviews

 

  
 

02/23/2015 - user127335
Bought a Single Family home in 2015 in Zach White, El Paso, TX.
Primary point of contact: Heather Han

All was good, Heather was helpful in finding something suitable within my budget constraints. She was also cooperative and helpful. She helped me find exactly what I was looking for.

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Response from Brian

 

  

01/29/2015 - cuyyang
Sold a home in 2015.

Overall everything went well. Didn't have to worry about the house to much as everything was taken care of, which gave me time to consitrate on other things. The process was long but the team have everything well taken care of.

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Response from Brian on 02/02/2015

Thank you so much for the review and I understand it did take a little longer but when it comes to the short sale process there are a few things that we can't control but we try to do our best to keep it on point thank you so much for the kind review

 

  

01/16/2015 - zuser20140819123839553
Showed home in 2014.

My husband and I are looking for a new home and Brian was referred to us. He has been very helpful and patient with us. He's very knowledgeable and dependable.

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Response from Brian on 01/26/2015

Thanks for such a kind review I hope we can continue the excellent service in the distant future as you make any real estate transactions. Keep us up to date if you need anything further.

 

  

01/13/2015 - teshaeneli
Showed home in 2013 in Central, El Paso, TX 79925.
Primary point of contact: Xochi Robinson

I'm so glad that I am working with Xochi Robinson to buy my home. She is patient, good humored, professional, and accommodating to my schedule and interests. I love her "no pressure" approach and deep knowledge of this complex market. She is making the whole first time home buying experience relatively stress-free and enjoyable. Definitely would recommend her to all my family and friends that are looking to buy a home.

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Response from Brian on 02/02/2015

If only I could see that side of Xochi she keeps me under pressure all the time but she is excellent at her job and she's a great member of our team she ensures your transaction closes on time

 

  

12/29/2014 - jjcw 89139
Bought a Single Family home in 2014 in Central, El Paso, TX.
Primary point of contact: Serena

Serena was a great help while searching for our new home. She is knowledgeable, easy to work with, and very professional. The 21st team was available on the weekends to show houses and very accommodating during our house search.

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Response from Brian

 

  

12/17/2014 - lauralewis87
Sold a Single Family home in 2014 in Las Tierras, El Paso, TX.

Our process was lengthier and more difficult than most but working with the people at Brian Burds, especially Xochi Robinson, made everything go smoothly. Always friendly and ready to help, patient and well informed. Their level of competency in handling the various issues we were confronted with surpassed my expectations!

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Response from Brian on 02/02/2015

Thank you for the kind review and we always hope that we can keep it right on time but sometimes we have third parties that we can't control in the transaction.

 

  

12/11/2014 - user82898908
Bought a Single Family home in 2014 for approximately $100K in Northeast, El Paso, TX.

After selling my house in Albuquerque and my realtor not taking care of me it was a great experience with Serena who supported me every way she could. She is a wonderful asset to your company.

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Response from Brian on 02/02/2015

I agree with you 100% she is an excellent asset and she ensures that her clients always taken care of thank you for the kind review and please send your referrals our way

 

  

09/04/2013 - KarlGray3
Listed, but didn't sell my Single Family home in 2013 in Northeast, El Paso, TX.

i had my house for sale with this agent for 6 months. i fell for the GUARANTEED will buy your home if it doesnt sell within the six months alloted.. well that was just a gimmick to get you to sign a contract with him....He is very knowlegdeable and has a good team bbut i did everything as requested and held my end of the contract but the GUARANTEE was not guaranteed at the end of the contract ...dont fall for the GIMMICKS people..MR GRAY

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Response from Brian on 12/22/2013

Mr Gray was a good client and we did our best to sell his home but unfortunately the market did not accommodate. In the same time frame we did sell other homes in the area including one as close as a block away but unfortunately Mr. Grey did not have the ability to move with the market due to upside down equity. We hope in the future the market will improve and we will be able to help Mr Gray by bringing a great client to his doorstep ready to pay the price Mr Gray was looking for. Our Guarantee Program is very valid but we must agree to a price at the beginning of the listing contact at which we will purchase this was not the case with Mr Gray I hope this helps with the review.

 

  

05/15/2011 - reviewbrianburds
Sold a home in 2010.

Helped with very good knowledge of the local market assisted us in selling our home is six weeks

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Response from Brian on 12/22/2013

Always nice to see a happy client we hope to help other like this.