Don't be fooled by the picture- she's far more than just photogenic.
I was running into problems on my refinance. Apparently no one wants to refinance a house that arrived in prefabricated pieces, regardless of size or style. LoanDepot tried and collapsed 3/4 of the way through, Quicken wouldn't even talk to me. I got desperate and resorted to Google. I found her here on Zillow, sent an e-mail on Sunday with the expectation of hearing from her Monday. Instead I had a thorough answer in twenty minutes.
Through the process, she was tireless, ruthless, and didn't slow down until what we needed to do got done. No other way to explain it- she's just good at what she does even if she has to battle her own colleagues in the underwriting department to finish the task. The fact she was three states away and we never met face to face did not change a thing.
A total professional, and I'd turn to her again if I ever needed her.