Karen is great! She really puts in the effort, above and beyond what I expected. Both our loan and the house we were buying were very complicated situations, and Karen was the only reason it all worked out. The loaner bank had never done our type of loan before and mucked it up several times over, but Karen kept the whole process moving along, and she stuck with it even when it didn't look like it was going to work out. But it did. Highly recommended!