We were very happy using Van to help us buy a Short Sale. Van had his listing emailed based on the areas we were looking in, and we picked which properties to look at. He was very easy to schedule appointments very quickly for the fast moving inventory, whenever a property popped up.
His incite on what was good or bad about a property was useful. Never a hard sell, which to me meant his opinion was honest. Even after putting offers on properties he still made the time to keep showing just in case.
I don't have 5 stars on everything because we went through a short sale, which probably went smoother than normal, but there were still a few hiccups along the way, which I have to think is typical and why people dread the process so much. Van did try to ease our nerves through the process.
I wouldn't hesitate to use him when its time to sell our house.