As someone who has made his career out of customer service, I have come to expect a certain level of service from any professional. Charlene far exceeded my expectations in regards to responsiveness, professionalism, and accessibility. I was most impressed by her ability to navigate a new process to her all while keeping me informed along the way. She is a top rate pro who knows how to deal with other people in the business and will fight for her client's wishes to the very end. I fully recommend her without reservation!