We bought our first house in May of 2012. Kim was one of the most accessible people we've ever spoken to professionally. She's always accessible, and always willing to help however she can. She's also a great personality, and made looking for houses very entertaining. When we found the right house, she explained the whole buying process and walked us through it slowly so we didn't misunderstand what signature authorized what. Even when we had questions months later about our contract she was right on top of things with an answer ten minutes after we called. She's FANTASTIC at follow-through and follow-up.