Dawn sold our first house for us last summer. Actually, she had been the seller's agent when we bought the house, and we were impressed with her at that time. Calling her was a great decision. She went through the house and gave us a detailed list of what we should do to prepare the house for sale. It worked. She found a buyer on the second day of showings!
Needless to say, she was the first person we called when we found our current house by casually (or so we thought) going to open houses. She was equally great as a buyer's agent. She got us started with the person at the bank and the home inspector. People were calling me to set up appointments instead of me having to chase everyone down myself - far different from our first buying experience. She really saw us through to the end. We've been in the new house for a week and she is still helping us with warranty issues. She's not just in it for the short-term payoff. She cultivates long-term clients by letting you know that you can count on her.